REFUND POLICY

Return policy:

Right of withdrawalIn the event that the Product is damaged/defective, the Customer is required to detail in writing to sarahmerlino@libero.it within 24 hours all the damages detected.

Any damage to the packaging and/or product or discrepancies in the number of packages or indications caused during transport by the shipping company must be immediately contested by adding a written inspection reservation on the Courier's delivery receipt. Once the Courier's document has been signed, the Customer will not be able to raise any objections regarding the external characteristics of the delivered items.

Sarah will replace any defective Product free of charge.

If for any reason the Customer is not satisfied with the order, they can return the purchased product within 14 (fourteen) days from the delivery date, in accordance with the provisions of Article 64 of the Consumer Code.

Sarah will fully refund the cost of Products that are returned by the Customer unused and undamaged.

The right of withdrawal can be exercised exclusively by the Customer and in no case by the recipient of a possible gift.

The acceptance of the return can only take place with prior authorization from Sarah herself.

Returns not accepted:
- discounted items
- personalized items or                   made to order by the Customer                                                            - items in promotional activities

The Customer can independently choose the courier for the shipment. The risks related to the return and the shipping costs remain the responsibility of the customer.

The refund will be credited to the bank account associated with the credit card used for the payment. Alternatively, if the purchase was paid by bank transfer, the refund will be credited to the customer's bank account.